A_CallHandling

日期	Phone#	Call Type	车牌简写	Full Plate	Agent	Description	Status	任务类型	To do	操作
2026-08-30 19:26	—	Other	019	8DSS019	Hayford	Cleaning	Escalated	—	—	查看详情
2026-08-30 20:26	—	Other	461	9MSZ461	Hayford	Gas recharge	Escalated	—	—	查看详情
2026-09-10 08:45	—	Other	651	8PYN651	Jamie	late return	Follow-up	S2	—	查看详情
2026-09-10 08:45	—	Other	725	8YLW725	Jamie	late return	Follow-up	S2	—	查看详情
2026-09-10 08:47	—	Other	019	8DSS019	Jamie	late return	Follow-up	S2	—	查看详情
2026-09-11 07:42	—	Other	739	8EOZ739	Jamie	late return	Follow-up	S2	—	查看详情
2026-09-11 08:45	—	Other	019	8DSS019	Jamie	late return	Follow-up	S2	—	查看详情
2026-09-11 18:22	Turo 客服（+1 415-965-4525）	Outgoing	029	9LUP029	Louisa	gas dispute follow	Follow-up	S2	—	查看详情
2026-09-11 19:03	—	Other	478	9NYY478	Louisa	7.24 Oscar citation sent, wait reim; wait reg complete	Follow-up	S2	—	查看详情
2026-09-12 12:42	Turo 客服（+1 415-965-4525）	Outgoing	019	8DSS019	Hayford	Late return: crestfield drive, las lamos, Duarte, Los Angeles county, 91010	Follow-up	—	—	查看详情
2026-09-12 14:21	1 (951) 532-0694	Incoming	608	7DYB608	Hayford	Code	Escalated	—	—	查看详情
2026-09-12 14:50	Turo 客服（+1 415-965-4525）	Outgoing	029	9LUP029	Hayford	Needs maintenance inspection form to relist	Follow-up	—	—	查看详情
2026-09-13 10:04	Turo 客服（+1 415-965-4525）	Incoming	019	8DSS019	Jamie	They followed up with the customer, but the vehicle has not been returned yet. They will escalate the case.	Follow-up	S2	—	查看详情
2026-09-13 13:51	Turo 客服（+1 415-965-4525）	Outgoing	725	8YLW725	Jamie	逾期费用：车辆归还后，需要上传照片。	Follow-up	S2	—	查看详情
2026-09-13 13:51	Turo 客服（+1 415-965-4525）	Outgoing	019	8DSS019	Jamie	逾期费用：车辆归还后，需要上传照片。	Follow-up	S2	—	查看详情
2026-09-14 00:35	1 (310) 951-078	Incoming	669	9KBU669	Hayford	Drop off code	—	—	—	查看详情
2026-09-14 00:36	1 (323) 767-9511	Incoming	476	9NYY476	Hayford	—	—	—	—	查看详情
2026-09-14 10:38	CLM-260914-8938	Other	9KBU669	9KBU669	—	Henry理赔上传-EXIF；类型：损坏	Waiting Reply	S1	https://drive.google.com/drive/folders/1h-KWq0nFuGRGYvEV0A0pGGftnkT6Oot7	查看详情
2026-09-14 10:49	CLM-260914-0633	Other	8DSS019	8DSS019	—	Henry理赔上传-EXIF；类型：吸烟	Waiting Reply	S1	https://drive.google.com/drive/folders/1hTcr1NS4B1Yx3EeOGenjv-N1t2sPjrsF	查看详情
2026-09-14 11:06	1 623-289-8640	Other	019	8DSS019	Jamie	没有钥匙，清洁理赔，吸烟理赔，燃油， late return	Follow-up	S2	—	查看详情
2026-09-14 11:07	—	Other	446	8CJE446	Jamie	燃油理赔	Follow-up	S2	—	查看详情
2026-09-14 13:32	—	Other	901	9DRY901	Jamie	Car not start and needs to be towed back	Follow-up	S2	—	查看详情
2026-09-14 15:05	Turo 客服（+1 415-965-4525）	Outgoing	725	8YLW725	Jamie	not return yet, esclated to turo	Follow-up	S2	—	查看详情
2026-09-15 08:52	CLM-260915-6992	Other	8YLW725	8YLW725	Jamie	Roy理赔上传-EXIF；类型：清洁、吸烟、其他；725 late return1: 清洁理赔 2: 吸烟理赔 3: 钥匙理赔	Waiting Reply	S1	https://drive.google.com/drive/folders/1LZ_3WbVdjUrEOeOhyJTd5S0d_4dZNd3v	查看详情
2026-09-15 11:59	—	Other	019	8DSS019	Jamie	缺油 check out esclated to turo	Follow-up	S2	—	查看详情
2026-09-16 10:42	—	Other	947	9RNY947	Jamie	Late Return	Follow-up	S2	—	查看详情
2026-09-17 14:20	—	Other	947	9RNY947	Jamie	Late Return	Follow-up	S2	—	查看详情
2026-09-20 07:14	—	SU_PR_ADD	814	8GYP814	—	814暂时拦截一下胎压显示器闪烁	—	—	—	查看详情
2026-09-20 08:49	—	Other	725	8YLW725	Jamie	由于维护率过低，车辆已被下架。需要提交检查表	Follow-up	S2	—	查看详情
2026-09-20 15:50	CLN-260920-4162	Other	9RXT371	9RXT371	—	Geng清洁上传-EXIF；可上架	Waiting Reply	S1	https://drive.google.com/drive/folders/1SWZl7B8gqEUip9tDDC17PQQ9A2ru495v	查看详情
2026-09-20 15:56	—	Other	947	9RNY947	Jamie	Late Return	Follow-up	S2	—	查看详情
2026-09-20 21:53	—	Other	476	9NYY476	Hayford	Cleaning violation	Escalated	—	—	查看详情
2026-09-21 14:27	—	Other	505	9CKR505	Jamie	Late Return	Follow-up	S2	—	查看详情
2026-09-21 14:32	—	Other	947	9RNY947	Jamie	已升级至 Turo Trust & Safety，目前尚未收到回复。	Follow-up	S2	—	查看详情
2026-09-22 08:42	—	Other	059	8BYC059	Jamie	remove unavailability	Done	S2	—	查看详情
2026-09-22 08:42	—	Other	372	9RXT372	Jamie	remove unavailability	Done	S2	—	查看详情
2026-09-22 08:44	—	Other	170	9NYZ170	Jamie	remove unavailability	Done	S2	—	查看详情
2026-09-22 08:46	Turo 客服（+1 415-965-4525）	Incoming	669	9KBU669	Jamie	预订 #61151422 的款项正在处理中。	Done	S2	—	查看详情
2026-09-22 09:41	—	Other	608	7DYB608	Jamie	check out 少量缺油	Escalated	S2	—	查看详情
2026-09-22 09:46	—	Other	478	9NYY478	Jamie	check out	Done	S2	—	查看详情
2026-09-22 14:13	—	Other	505	9CKR505	Jamie	Late Return	Follow-up	S2	—	查看详情
2026-09-22 14:21	Turo 客服（+1 415-965-4525）	Outgoing	947	9RNY947	Jamie	逾期归还：已再次升级至 Trust & Safety，以跟进最新进展。	Follow-up	S2	—	查看详情
2026-09-22 15:49	CLN-260922-5568	Other	9NYY478	9NYY478	Louisa	Geng清洁上传-EXIF；可上架	Done	S1	https://drive.google.com/drive/folders/1k0kDn6L_yhBlb-pIKUG-_WJHjEP5ql41	查看详情
2026-09-22 15:51	CLN-260922-0349	Other	7DYB608	7DYB608	Louisa	Geng清洁上传-EXIF；可上架	Done	S1	https://drive.google.com/drive/folders/1io6rF53YDWBfZGnOOMtvCrIUwb6ReZ-7	查看详情
2026-09-22 17:09	16232922045	—	947	9RNY947	Louisa	investigator confirm if car was ever towed	Done	S1	—	查看详情
2026-09-22 17:11	车检	—	087	9NYY087	Louisa	say 087 they should not have made error	Done	S1	—	查看详情
2026-09-22 17:14	727 5402600	Incoming	947	9RNY947	Louisa	towing company confirm current address and drop off address	Done	S1	—	查看详情
2026-09-22 17:15	1 840-466-9691	Incoming	059	8BYC059	Louisa	code	Done	S1	—	查看详情
2026-09-22 17:57	—	Other	055	8NUT055	Louisa	055 457 322 relist: submit inspection form	Done	S2	—	查看详情
2026-09-22 17:59	—	Other	275	9MAZ275	Louisa	车检：周五 10:40 AM，Sep 25	Done	S2	—	查看详情

A_CallHandling A_CallHandling